Working with an Interpreter In Person
Tips for Successful Face-to-Face Appointments
Whether you're meeting with a patient, client, student, or community member, an in-person interpreter helps ensure everyone can communicate clearly and confidently.
A little preparation and a few simple communication habits can help everyone feel comfortable and ensure conversations remain accurate and respectful.
These best practices are helpful for healthcare providers, legal professionals, educators, community organizations, businesses, and anyone working with a professional interpreter.
Before the Appointment
Preparing ahead of time helps appointments run more smoothly.
Whenever possible:
Schedule enough time for the meeting.
Share any relevant documents before the appointment.
Briefly explain the purpose of the conversation.
Let the interpreter know if sensitive topics may arise.
Allow the interpreter to introduce themselves before the discussion begins.
During the Conversation
Small communication habits make a big difference.
For the best experience:
Speak directly to your client or patient—not the interpreter.
Maintain eye contact with the person you're speaking to.
Use clear, natural language.
Speak in short sentences and pause regularly.
Explain technical, legal, or medical terms when necessary.
Allow the interpreter to ask for clarification if needed.
Confirm understanding before moving on to the next topic.
Schedule short breaks during longer appointments.
What to Avoid
Professional interpreters have a clearly defined role. To maintain effective communication, avoid asking them to:
Provide legal, medical, or personal advice.
Explain information on your behalf.
Share personal opinions.
Complete forms or paperwork.
Hold private conversations with the client or patient.
Participate in side conversations while interpreting.
Respecting these professional boundaries helps everyone receive the same information and creates a more productive conversation.
Every Conversation Matters
Successful interpreted appointments rely on teamwork. When everyone understands how to communicate effectively, appointments become more accurate, respectful, and inclusive for all participants.
Need an In-Person Interpreter?
KW Interpreters provides qualified spoken language interpreters across Ontario for healthcare, legal, education, government, business, and community appointments.
Request an Interpreter today and help make every conversation clear, accurate, and accessible.